GENERAL QUESTIONS
What does Prosperous Visionary Designs offer?
Prosperous Visionary Designs offers a mix of digital products, custom design services, and physical products, including website banners, templates, AI stock images, custom graphics, DTF transfers, sublimation designs, and branded merchandise.
Do you sell physical products or digital only?
We sell both digital and physical products.
Each product listing clearly states whether the item is digital (downloaded) or physical (shipped).
How can I contact you if I need help?
You can reach us anytime at:
📧 contact@prosperousvisionarydesigns.com
or through our Contact Page.
Are discounts stackable?
No. Discounts, promotional codes, and promotional offers cannot be combined. Only one offer may be applied per order unless otherwise stated.
DIGITAL PRODUCTS
How do I receive my digital files?
Digital products are delivered via instant download or through email after purchase (depending on the product). Download instructions will be provided after checkout.
Are digital products refundable?
No. Due to the nature of digital products, all digital sales are final.
Please review product details carefully before purchasing.
What if I can’t access or download my files?
If you experience a technical issue accessing your files, contact us and we’ll help resolve the issue as quickly as possible.
CUSTOM DESIGN SERVICES
How does the custom design process work?
After purchase, you’ll provide your design details (colors, text, style, inspiration, etc.).
We’ll create your design based on the information submitted.
How many revisions are included?
All custom design services include up to 2 revisions.
Additional revisions may be requested for an added fee.
Can I cancel a custom design order?
Once work has started, custom design orders cannot be canceled or refunded, unless an error was made on our end.
Do you provide editable files?
Editable files are not included by default.
They may be available as an add-on depending on the service purchased.
What are the terms for custom website design quotes?
Custom website design quotes from Prosperous Visionary Designs are based on the project details provided in the request form. Final pricing, timelines, revisions, and project requirements are outlined in the official proposal after the quote is reviewed.
View the full Custom Website Design Terms & Conditions for more detail.
PHYSICAL PRODUCTS
How long does shipping take?
Processing and shipping times vary by product.
Estimated timelines are listed in our Shipping Policy.
Do you accept returns on physical products?
Returns may be accepted for non-custom physical products if they arrive defective or damaged.
Custom physical products are final sale unless there is an error on our end.
What if my physical item arrives damaged or incorrect?
Please contact us within the timeframe listed in our Return Policy with photos of the issue so we can assist you.
LICENSING & USAGE
What is the difference between a Standard and Extended License?
- Standard License: Allows personal and business use (branding, social media, websites, print designs).
- Extended License: Allows use in resalable or editable digital products.
Full details are available on our Digital License & Usage Rights page.
Can I resell your designs or files?
No. Designs and files may not be resold, shared, or redistributed as-is, regardless of license type.
Can I use designs for client projects?
Yes. Usage depends on the license purchased. Please review our licensing policy for details.
